Privacy Policy
Your privacy is our priority. Discover how we safeguard your data with cutting-edge security.
About LumezAI
LumezAI provides summarized product virtual try-on images to merchants who use Shopify to power their online stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the LumezAI app ("App") in connection with your Shopify-supported store.
Information We Access
When you install LumezAI, we access specific Shopify permissions to deliver our virtual try-on functionality:
- read_products - Access your product catalog to generate try-on images
- write_products - Update products with virtual try-on enhancements
Minimal Access: We only request the minimum permissions necessary for our app to function effectively.
When We Collect Information
- During app installation process
- When you input information in our interface
- During support interactions and consultations
How We Use Your Data
- Power AI-driven virtual try-on functionality
- Provide technical support and troubleshooting
- Send important app updates and notifications
- Follow up on support conversations
- Enhance services using analytical tools
Email Communications
Your email address enables us to:
- Respond to your support inquiries promptly
- Keep you informed about app updates
- Share newsletters and marketing (with easy opt-out)
Privacy Guarantee: We never sell, rent, or share your personal information with third parties.
Technical Support Access
For complex technical issues, our support team may request screen-sharing access using secure tools like TeamViewer or AnyDesk.
Cookie Policy
We maintain a clean, tracking-free experience: